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Brenda I. Gonzales

MSWDO

SERVICES

Social Case Study Report (SCSR) is a document that describes the present situation of a needy individual. It is done by a registered Social Worker through a conduct of interview and data gathering. It justifies the current condition of a client or patient to be eligible for an assistance from sponsoring agencies that extends financial/hospitalization/medical intervention.

Office or Division:

Municipal Social Welfare and Development Office

Classification:

Highly Technical

Type of Transaction:

G2C – Government to Citizen

Who may avail:

  • Any needy individuals, a bonafide resident of Buhi, who applies for financial/hospitalization/medical assistance from agencies such as private and public hospitals, Philippine Charity Sweepstakes (PCSO) and other NGOs

  • Victim of domestic violence

  • Sexually Abused/Children In Conflict With the Law

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Barangay Certification

Punong Barangay

Request form/slip from the requesting agency

Hospitals/clinics/PCSO/other agencies

Medical documents such as medical abstract, laboratory request, hospital bill, Medico legal result

Hospitals/clinics/PCSO/other agencies

Certificate of Insolvency from the Municipal Assessor’s Office

Municipal Assessor’s Office, LGU Buhi

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present request form and submit medical requirements

1. Give the logbook to the client

1.1 Review the document

None

5 Minutes

SWO I/MSWDO

MSWDO

and

SWO III

MSWDO

2. Provide personal data information

2. HOSPITAL SETTING:

  • conduct interview to the client
  • conduct home visit, if necessary
  • encodes and prepares the document

FOR COURT RELATED CASES:

  • conduct interview to the client

  • conduct home visit, if necessary

  • encodes and prepares the document

None

1 Hour

 

 

 

 

 

 

 

15 Days (CICL)

SWO I/ MSWDO

MSWDO

and

SWO III

MSWDO

3. Approval and Release of Social Case Study Report MSWDO approves the social case study report. Client receives his/ her copy

3. Signs and approves the SCSR

NONE

5 Mins

MSWDO

MSWDO

TOTAL:

None

15 Days, 1 Hour, 10 Minutes

 

Assistance to Individual in Crisis Situation or AICS is a form of assistance funded by the Local Government Unit of Buhi that addresses the immediate and emergency need of a person. Emergency in nature includes purchase of medicines, augment hospital bills and food and transportation assistance. The Office for Social Welfare and Development Services (OSWDS) provides emergency financial assistance to individuals and families who are in extremely difficult situation and have inadequate resources.

Office or Division:

Municipal Social Welfare and Development Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Indigent person or family with financial problem

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Barangay Certification

Punong Barangay

  • Medical Attachments

  • Burial Assistance – Photocopy of family/relative’s Death Certificate

  • Food and Transportation Assistance – Police Blotter, in case client is a victim of pickpockets, referral (if applicable)

  • Enrolment Assessment Form or Certificate of Enrolment or Registration and school ID of the student

Hospitals/clinics Local Registrar’s Office, LGU Buhi

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present problem and submit requirements

1. Give the logbook to the client

1.1 Review the document

NONE2 Minutes

Day Care Worker I

MSWDO

and

Social Welfare Aide

MSWDO

2. Provide personal data information, SWDS personnel prepare a Certificate of Eligibility, Obligation Request and Disbursement voucher. Client signs the Certificate of Eligibility

2. Conduct interview

2.1 Prepare AICS documents and attaches requirements

NONE

5 Minutes

Social Welfare Aide

MSWDO

and

Day Care Worker I

MSWDO

3. Approval and Endorsement of Obligation Request, Disbursement voucher and Certificate of Eligibility to the Budget Office for existence of available appropriation, AIAS for allotment

obligated and MTO for checking.

3. Signs and Approved the AICS

3.1 Submit AICS documents to Department Heads for funding

NONE

5 Minutes

MSWDO

MSWDO

TOTAL:

NONE

12 minutes

 
This service provides emergency assistance to fire and typhoon, earthquake and erosion victims thru provision of limited financial and material assistance to help the victims reconstruct/repair their houses where were totally destroyed. This type of service under the AICS program of the LGU responses to the emergency need of a person whose shelter or house has been totally or partially damaged due to calamity or man- made disaster.

Office or Division:

Municipal Social Welfare and Development Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

  • Victim of man-made and nature calamity

  • Indigent person or family with financial difficulty

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Barangay Blotter of the Punong Barangay/Barangay Certification

Barangay Council/Punong Barangay

Inspection Report or Certification from Buhi Fire Department

Buhi Fire Station

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present and submit the requirement s

Give the logbook to the client

None

2 Minutes

Social Welfare Aide

MSWDO

and

Day Care Worker

MSWDO

2. Provide

personal data and information

2. Conduct interview 2.1 Evaluates/assess the damage, Home visit follows, if necessary

2.2.Prepares AICS documents

2.3 MSWDO personnel prepares Certificate of Eligibility, Obligation Request and Disbursement vouchers

None

4 Hours

SWO II

MSWDO

and

Social Welfare Aide

MSWDO

and

Day Care Worker

MSWDO

3. Recommend and endorse

3. Obligation Request, Disbursement voucher and Certificate of Eligibility endorse to finance managers for appropriation

None

3 Minutes

SWO I/MSWDO

MSWDO

TOTAL:

None

4 Hours, 5 Minutes

A certificate of Indigency is required by the Public Attorney’s Office (PAO) before they can accept program for free legal assistance to indigent and the Local Civil Registrar for free in filing for correction of clerical error and change of name. It is a form issued to a person that attest his/her income is below poverty threshold and could not pay a certain required fee or is applying for assistance in sponsoring agency.

Office or Division:

MSWDO

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Indigent person or family with significant lack of income or whose income is below poverty threshold

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Barangay Certification of Residency and Indigency

Punong Barangay

Certification from the Municipal Assessor’s Office regarding non-ownership of real property

Municipal Assessor’s Office, LGU Buhi

Certificate from the Bureau of Internal Revenue (BIR) AS A NON-TAX FILER

Bureau of Internal Revenue (BIR)

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the requirements, Clients writes his/her name and the purpose of the

visit on the logbook and signs the same

1. Give the logbook to the client

None

5 Minutes

Day Care Worker I

MSWDO

and

Social Welfare Aide MSWDO

2. Conduct a one-on- one interview with the clients to get pertinent information. The results of the interview are written on an intake sheet.

2. Client may be required to draw a sketch of the residence for home visits. 2.1 Home visit follows, if necessary

None

4 Hours, 15 Minutes

SWO I/OIC-MSWDO

MSWDO

and

SWO III

MSWDO

and Social Welfare Aide MSWDO

3. Preparation of Certificate of Indigency, signing of Certificate and release to the client

3. Release to the client

None

8 Minutes

SWO I/MSWDO

MSWDO

TOTAL:

None

4 Hours, 28 Minutes

The Office for Senior Citizens Affair is established under the office of the Mayor to plan, programs and activities which can be provided by registered federation and association of Senior Citizens and maintain and update on a quarterly basis the list of Senior Citizens and issue national uniform individual identification cards and purchase booklets free of charge, which shall be valid anywhere in the country. The Senior Citizens ID and Purchase Booklet is issued to the applicant upon completion of the requirements in order to avail the benefits and privileges provided for in RA 9994 An Act Granting Additional Benefits And Privileges To Senior Citizens, Further Amending Republic Act No. 7432, As Amended, Otherwise Known As “An Act To Maximize The Contribution Of Senior Citizens To Nation Building, Grant Benefits And Special Privileges And For Other Purposes.”

Office or Division:

Municipal Social Welfare and Development Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Refers to any Filipino citizen who is a resident of the Philippines, and who is sixty (60) years of or above per Article

5.1 Rule III, definition of terms

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

For new applicant:

Barangay Certificate of Residency

Punong Barangay

Birth Certificate

Local Registrar’s Office, LGU Buhi

Any valid ID or other public or official document from government agencies, GSIS and SSS indicating the date of birth (if in case there is no birth certificate)

GSIS/SSS

Certification/Affidavit of two(2) this interested parties indicating the date of birth/age of Senior Citizens

Private Lawyer/PAO Office

1×1 picture (3 pieces)

Applicant

For replacement of lost Senior Citizen’s ID

Barangay Certification/Police Blotter/Affidavit of Lost

Punong Barangay / PNP BUHI

Payment of Php 100.00 only at the Municipal Treasurer’s Office

Municipal Treasury Office, LGU Buhi

1×1 picture (2 pieces)

Applicant

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Registration

Clients writes his/her name and the purpose of the visit on the

logbook and signs the same

1. Give the logbook to the client

NONE

2 Minutes

OSCA Action Officer

OSCA

2. Accomplishment of Application Form

2. Evaluate the application form

NONE

3 Minutes

OSCA Action Officer

OSCA

3. Preparation of ID and Purchase Booklet

3. Releases the OSCA

ID/Purchase and medicine booklet

NONE

10 Minutes

OSCA Action Officer

OSCA

TOTAL:

None

15 Minutes

This program is intended for persons with disability in order to avail the benefits and privileges provided for in RA 9442, “An Act Amending the Magna Carta for Persons With Disabilities” and RA 8972 “An Act Providing Benefits and privileges to Solo Parents and Their Children, appropriating funds therefor and for other services.

Office or Division:

Municipal Social Welfare and Development Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Any person suffering from long-term physical, mental, intellectual or sensory impairments.

Any person qualified as to the definition of Solo Parent in accordance to RA 8972

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

PWD

Barangay Certificate of Residency

Punong Barangay

Medical Certificate (type of disability

Rural Health Physician/ Attending Physician

(1 x 1) Picture 2 copies

Applicant

RENEWAL OF PREVIOUS IS:

Previously issued PWD IDs

Applicant

ID Picture 1 x 1 (2 copies)

Applicant

FOR LOST IDs

Certification form the Punong Barangay that ID was lost

Punong Barangay

SOLO PARENT

Barangay Certificate of Residency and Solo Parent

Punong Barangay

Birth Certificates of minor child/ren (photocopy)

Local Civil Registrar, LGU Buhi

Death Certificate of Spouse (if married) (photocopy)

Local Civil Registrar, LGU Buhi

(1 x 1) Picture (2 copies)

Applicant

RENEWAL OF SOLO PARENT ID

Previously issued IDs

Applicant

ID Picture 1 x 1 (2 copies)

Applicant

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Interview and Accomplishment of Application/Registration Form

MSWDO personnel conduct a one-on-one interview with the clients to get pertinent information. The results of the interview are written on an intake sheet.

Applicant fill up the PWD Registry Form/Application Form for Solo Parent

1. Give the logbook to the client

None 15 Minutes

PWD Focal Person

MSWDO

and

Day Care Worker I

MSWDO

and

SWO III

MSWDO

2. Preparation of ID and purchase booklet (PWD)

2. Assist the applicant accomplish the PWD-RF

2.1 Prepares the PWD ID 2.2 Record in the log book
None 5 Minutes

PWD Focal Person

MSWDO

and

Day Care Worker I

MSWDO

3. Receive the PWD ID and sign the logbook

3. Release the ID/Medicine booklet

None

5 Minutes

PWD Focal Person

MSWDO

TOTAL:

None

25 Minutes

The Office for Social Welfare and Development Services answer disadvantaged women’s need for the prevention and eradication, domestic violence and all forms of abuse against women.

Office or Division:

Municipal Social Welfare and Development Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

The Office for Social Welfare and Development Services answer disadvantaged women’s need for the prevention and eradication, domestic violence and all forms of abuse against women.

The clientele covers:

  • Abandoned, neglected, exploited and discrimination

  • Physically/psychologically abused children

  • Sexually abused acts of lasciviousness, child prostitution and child trafficking

  • Children perform obscene publication, pornography, whether live video, pose or model in obscene publication or pornographic materials

  • Emotionally-abused children

  • Children in conflict with the law/Children At Risk

  • Child labor

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Barangay Certification/Recommendation

Punong Barangay

Certificates (depending on the case)

  • Birth Certificate

  • Medical Certificate

Hospitals/clinics

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present problem

1. Give the logbook to the client

None

1 Minutes

SWO I/MSWDO

MSWDO

and

SWO III

MSWDO

2. Submit

requireme nts

2. Conduct interview

None

5 Minutes

SWO I/MSWDO

MSWDO

and

SWO III

MSWDO

3. Provide personal data and in-depth informatio n of the problem presented

3. Evaluate and assess the problem presented

3.1 Coordinate with WCPD- PNP for appropriate action

3.2 Conduct individual/family counseling and home visitation

3.3 Coordinates and refer to DSWD FO5 for further intervention

None

4 Hours

SWO I/MSWDO

MSWDO

and

SWO III

MSWDO

TOTAL:

None

4 Hours,

6 Minutes

 

END OF TRANSACTION

The Commission on Population which is under the Social Welfare and Development Services respond to the needs and aspiration of the family and children. To empower Filipino families through responsible parenting. To make couple aware of their basic responsibilities as parents. To awaken couples of their sense of responsibility and commitment towards their family, neighbors, community, society and nation as a whole. Consider responsible parenting as way of life towards the attainment of sustainable development.

Office or Division:

Municipal Social Welfare and Development Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Married couple of reproductive age (MCRA)

Pre-Marriage Counseling (PMC) Seminars to would-be couples.

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Birth Certificate

Philippine Statistics Office

Residence Certificate (CEDULA)

Municipal Treasury Office, LGU Buhi

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Registration of would-be couple

1. Give the logbook to the client

– Initial interview and accomplish PMC

questioner of would- be couples

None

2 Hours

Population Program Worker II

MSWDO

2. Conduct a Seminar

2. Person-in-charge directs the couples to the Office of Rural Health Unit I where Pre- Marriage Counseling Seminars are held.

None

2 Hours

Population Program Worker II

MSWDO

3. Awarding of Certificates

3. PMC Certificates are given right after the seminar.

None

5 Minutes

Population Program Worker II

MSWDO

TOTAL:

None

4 Hours, 5 Minutes

The Nutrition Office provides porridge meals to severely underweight and underweight children from 3 months to 36 months for a period of 6 months. This program is part of the municipal campaign against malnutrition and pre-schoolers.

Office or Division:

MSWDO

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

preschoolers with weight less than 75 % of standard weight children with iron deficiency anemia/

stunted and wasted children

under nourished children

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

NONE

NONE

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Requests for Services and assessment of Nutritional Status

1. Request for Operation Timbang from 0-71 months (every quarter)

1.1 Person-in-charge assesses the nutritional status of the child through observation and weight taking

 

None

20 Minutes

Nutrition Officer I

MWDO

2. Data Gathering and Counseling

2. Conducts data gathering and one-on- one counseling with the mother or guardian to improve the nutritional status of the child.

None

as needed

Nutrition Officer I

MWDO

3. Release of Supplemental Feeding Commodities/ Preparations and Provision of Multi- vitamins with Zinc

3. BNS and Barangay Point Person receive supplemental feeding commodities and Provision of Multi- vitamins with Zinc from Nutrition Officer. The BNS and Barangay Point Person is asked to sign the logbook for record and monitoring purposes.

None

20 Minutes

Nutrition Officer I

MWDO

TOTAL:

None

40 Minutes

 

COOPERATIVE DEVELOPMENT SECTION

Office or Division:

PERSON WITH DISABILITY ACTION OFFICE/OFFICE FOR SOCIAL WELFARE AND DEVELOPMENT

Classification:

Simple

Type of Transaction;

G2C – Government to Client

Who may avail:

All Person with Disability in the town of Buhi

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

New Application:

 

PWD Registry Form

Person with Disability Action Office

Medical Certificate (with specific type of disability)

Private or Government physician

Certificate of Residency

Punong Barangay where the PWD resides

ID Picture 1×1 (3 copies)

Applicant

RENEWAL of ID:

 

Previously issued PWD ID

Applicant

ID Picture 1×1 (2 copies)

Applicant

For LOST ID:

 

Certification from the barangay that ID was lost

Punong Barangay where the PWD resides

ID Picture 1×1 (2 copies)

Applicant

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the Client Log Book in the Office

1. Give the Log Book to the client

None

2 Minutes

PWD Focal Person

Cooperative Development Section

2.

Applicant/Relative submit application form and other requirements

2. EIC receives the submitted documents and reviews as to its completeness

None

3 Minutes

PWD Focal Person

Cooperative Development Section

3. Client undergo interview

3. EIC conducted one on one interview to get information; result of the interview is recorded in the intake sheet.

3.1 EIC process the request/application and record it in the PWD Logbook

None

30 Minutes

PWD Focal Person

Cooperative Development Section

4. Receive the PWD ID and purchase booklet

4. Release the PWD ID with Booklet

None

2 Minutes

PWD Focal Person

Cooperative Development Section

TOTAL:

None

37 minutes

 
This program is intended for persons with disability in order to avail the benefits and privileges provided for in RA 9442. An Act Amending the Magna Carta for Persons with Disabilities, Appropriating Funds Therefor and for other Purposes.