Office or Division:

Municipal Social Welfare and Development Office

Classification:

Highly Technical

Type of Transaction:

G2C – Government to Citizen

Who may avail:

• Any needy individuals, a bonafide resident of Buhi, who applies for financial/hospitalization/medical assistance from agencies such as private and public hospitals, Philippine Charity Sweepstakes (PCSO) and other NGOs

• Victim of domestic violence

• Sexually Abused/Children In Conflict With the Law

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Barangay Certification

Punong Barangay

Request form/slip from the requesting agency

Hospitals/clinics/PCSO/other agencies

Medical documents such as medical abstract, laboratory request, hospital bill, Medico legal result

Hospitals/clinics/PCSO/other agencies

Certificate of Insolvency from the Municipal Assessor’s Office

Municipal Assessor’s Office, LGU Buhi

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Give the logbook to the client

1.1 Review the document

None

5 Minutes

SWO I/MSWDO

MSWDO

and

SWO III

MSWDO

2. Provide personal data information

2. HOSPITAL SETTING:

• conduct interview to the client
• conduct home visit, if necessary
• encodes and prepares the document

FOR COURT RELATED CASES:

• conduct interview to the client

• conduct home visit, if necessary

• encodes and prepares the document

None

1 Hour

15 Days (CICL)

SWO I/ MSWDO

MSWDO

and

SWO III

MSWDO

3. Approval and Release of Social Case Study Report MSWDO approves the social case study report. Client receives his/ her copy

3. Signs and approves the SCSR

NONE

5 Mins

MSWDO

MSWDO

TOTAL:

None

15 Days, 1 Hour, 10 Minutes

Office or Division:

Municipal Social Welfare and Development Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Indigent person or family with financial problem

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Barangay Certification

Punong Barangay

• Medical Attachments

• Burial Assistance – Photocopy of family/relative’s Death Certificate

• Food and Transportation Assistance – Police Blotter, in case client is a victim of pickpockets, referral (if applicable)

• Enrolment Assessment Form or Certificate of Enrolment or Registration and school ID of the student

Hospitals/clinics Local Registrar’s Office, LGU Buhi

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present problem and submit requirements

1. Give the logbook to the client

1.1 Review the document

Day Care Worker I

MSWDO

and

Social Welfare Aide

MSWDO

2. Provide personal data information, SWDS personnel prepare a Certificate of Eligibility, Obligation Request and Disbursement voucher. Client signs the Certificate of Eligibility

2. Conduct interview

2.1 Prepare AICS documents and attaches requirements

NONE

5 Minutes

Social Welfare Aide

MSWDO

and

Day Care Worker I

MSWDO

3. Approval and Endorsement of Obligation Request, Disbursement voucher and Certificate of Eligibility to the Budget Office for existence of available appropriation, AIAS for allotment

obligated and MTO for checking.

3. Signs and Approved the AICS

3.1 Submit AICS documents to Department Heads for funding

NONE

5 Minutes

MSWDO

MSWDO

TOTAL:

NONE

12 minutes

Office or Division:

Municipal Social Welfare and Development Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

• Victim of man-made and nature calamity

• Indigent person or family with financial difficulty

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Barangay Blotter of the Punong Barangay/Barangay Certification

Barangay Council/Punong Barangay

Inspection Report or Certification from Buhi Fire Department

Buhi Fire Station

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present and submit the requirement s

Give the logbook to the client

None

2 Minutes

Social Welfare Aide

MSWDO

and

Day Care Worker

MSWDO

2. Provide

personal data and information

2.2.Prepares AICS documents

2.3 MSWDO personnel prepares Certificate of Eligibility, Obligation Request and Disbursement vouchers

None

4 Hours

SWO II

MSWDO

and

Social Welfare Aide

MSWDO

and

Day Care Worker

MSWDO

3. Recommend and endorse

3. Obligation Request, Disbursement voucher and Certificate of Eligibility endorse to finance managers for appropriation

None

3 Minutes

SWO I/MSWDO

MSWDO

TOTAL:

None

4 Hours, 5 Minutes

Office or Division:

MSWDO

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Indigent person or family with significant lack of income or whose income is below poverty threshold

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Barangay Certification of Residency and Indigency

Punong Barangay

Certification from the Municipal Assessor’s Office regarding non-ownership of real property

Municipal Assessor’s Office, LGU Buhi

Certificate from the Bureau of Internal Revenue (BIR) AS A NON-TAX FILER

Bureau of Internal Revenue (BIR)

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the requirements, Clients writes his/her name and the purpose of the

visit on the logbook and signs the same

1. Give the logbook to the client

None

5 Minutes

Day Care Worker I

MSWDO

and

2. Conduct a one-on- one interview with the clients to get pertinent information. The results of the interview are written on an intake sheet.

None

SWO I/OIC-MSWDO

MSWDO

and

SWO III

MSWDO

3. Preparation of Certificate of Indigency, signing of Certificate and release to the client

3. Release to the client

None

8 Minutes

SWO I/MSWDO

MSWDO

TOTAL:

None

4 Hours, 28 Minutes

Office or Division:

Municipal Social Welfare and Development Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Refers to any Filipino citizen who is a resident of the Philippines, and who is sixty (60) years of or above per Article

5.1 Rule III, definition of terms

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

For new applicant:

Barangay Certificate of Residency

Punong Barangay

Birth Certificate

Local Registrar’s Office, LGU Buhi

Any valid ID or other public or official document from government agencies, GSIS and SSS indicating the date of birth (if in case there is no birth certificate)

GSIS/SSS

Certification/Affidavit of two(2) this interested parties indicating the date of birth/age of Senior Citizens

Private Lawyer/PAO Office

1×1 picture (3 pieces)

Applicant

For replacement of lost Senior Citizen’s ID

Barangay Certification/Police Blotter/Affidavit of Lost

Punong Barangay / PNP BUHI

Payment of Php 100.00 only at the Municipal Treasurer’s Office

Municipal Treasury Office, LGU Buhi

1×1 picture (2 pieces)

Applicant

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Registration

Clients writes his/her name and the purpose of the visit on the

logbook and signs the same

1. Give the logbook to the client

NONE

2 Minutes

OSCA Action Officer

OSCA

2. Accomplishment of Application Form

2. Evaluate the application form

NONE

3 Minutes

OSCA Action Officer

OSCA

3. Preparation of ID and Purchase Booklet

3. Releases the OSCA

ID/Purchase and medicine booklet

NONE

10 Minutes

OSCA Action Officer

OSCA

TOTAL:

None

15 Minutes

Office or Division:

Municipal Social Welfare and Development Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Any person suffering from long-term physical, mental, intellectual or sensory impairments.

Any person qualified as to the definition of Solo Parent in accordance to RA 8972

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

PWD

Barangay Certificate of Residency

Punong Barangay

Medical Certificate (type of disability

Rural Health Physician/ Attending Physician

(1 x 1) Picture 2 copies

Applicant

RENEWAL OF PREVIOUS IS:

Previously issued PWD IDs

Applicant

ID Picture 1 x 1 (2 copies)

Applicant

FOR LOST IDs

Certification form the Punong Barangay that ID was lost

Punong Barangay

SOLO PARENT

Barangay Certificate of Residency and Solo Parent

Punong Barangay

Birth Certificates of minor child/ren (photocopy)

Local Civil Registrar, LGU Buhi

Death Certificate of Spouse (if married) (photocopy)

Local Civil Registrar, LGU Buhi

(1 x 1) Picture (2 copies)

Applicant

RENEWAL OF SOLO PARENT ID

Previously issued IDs

Applicant

ID Picture 1 x 1 (2 copies)

Applicant

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Interview and Accomplishment of Application/Registration Form

MSWDO personnel conduct a one-on-one interview with the clients to get pertinent information. The results of the interview are written on an intake sheet.

Applicant fill up the PWD Registry Form/Application Form for Solo Parent

1. Give the logbook to the client

PWD Focal Person

MSWDO

and

Day Care Worker I

MSWDO

and

SWO III

MSWDO

2. Preparation of ID and purchase booklet (PWD)

2. Assist the applicant accomplish the PWD-RF

PWD Focal Person

MSWDO

and

Day Care Worker I

MSWDO

3. Receive the PWD ID and sign the logbook

3. Release the ID/Medicine booklet

None

5 Minutes

PWD Focal Person

MSWDO

TOTAL:

None

25 Minutes

Office or Division:

Municipal Social Welfare and Development Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

The Office for Social Welfare and Development Services answer disadvantaged women’s need for the prevention and eradication, domestic violence and all forms of abuse against women.

The clientele covers:

• Abandoned, neglected, exploited and discrimination

• Physically/psychologically abused children

• Sexually abused acts of lasciviousness, child prostitution and child trafficking

• Children perform obscene publication, pornography, whether live video, pose or model in obscene publication or pornographic materials

• Emotionally-abused children

• Children in conflict with the law/Children At Risk

• Child labor

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Barangay Certification/Recommendation

Punong Barangay

Certificates (depending on the case)

• Birth Certificate

• Medical Certificate

Hospitals/clinics

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present problem

1. Give the logbook to the client

None

1 Minutes

SWO I/MSWDO

MSWDO

and

SWO III

MSWDO

2. Submit

requireme nts

2. Conduct interview

None

5 Minutes

SWO I/MSWDO

MSWDO

and

SWO III

MSWDO

3. Provide personal data and in-depth informatio n of the problem presented

3. Evaluate and assess the problem presented

3.1 Coordinate with WCPD- PNP for appropriate action

3.2 Conduct individual/family counseling and home visitation

3.3 Coordinates and refer to DSWD FO5 for further intervention

None

4 Hours

SWO I/MSWDO

MSWDO

and

SWO III

MSWDO

TOTAL:

None

4 Hours,

6 Minutes

END OF TRANSACTION

Office or Division:

Municipal Social Welfare and Development Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Married couple of reproductive age (MCRA)

Pre-Marriage Counseling (PMC) Seminars to would-be couples.

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Birth Certificate

Philippine Statistics Office

Residence Certificate (CEDULA)

Municipal Treasury Office, LGU Buhi

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Registration of would-be couple

1. Give the logbook to the client

– Initial interview and accomplish PMC

questioner of would- be couples

None

2 Hours

Population Program Worker II

MSWDO

2. Conduct a Seminar

2. Person-in-charge directs the couples to the Office of Rural Health Unit I where Pre- Marriage Counseling Seminars are held.

None

2 Hours

Population Program Worker II

MSWDO

3. Awarding of Certificates

3. PMC Certificates are given right after the seminar.

None

5 Minutes

Population Program Worker II

MSWDO

TOTAL:

None

4 Hours, 5 Minutes

Office or Division:

MSWDO

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

preschoolers with weight less than 75 % of standard weight children with iron deficiency anemia/

stunted and wasted children

under nourished children

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

NONE

NONE

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request for Operation Timbang from 0-71 months (every quarter)

1.1 Person-in-charge assesses the nutritional status of the child through observation and weight taking

None

20 Minutes

Nutrition Officer I

MWDO

2. Data Gathering and Counseling

2. Conducts data gathering and one-on- one counseling with the mother or guardian to improve the nutritional status of the child.

None

as needed

Nutrition Officer I

MWDO

3. Release of Supplemental Feeding Commodities/ Preparations and Provision of Multi- vitamins with Zinc

3. BNS and Barangay Point Person receive supplemental feeding commodities and Provision of Multi- vitamins with Zinc from Nutrition Officer. The BNS and Barangay Point Person is asked to sign the logbook for record and monitoring purposes.

None

20 Minutes

Nutrition Officer I

MWDO

TOTAL:

None

40 Minutes